Start with these checks if registration, sign-in or password recovery does not go as expected. When you need help, clear steps and the page message make the conversation easier.
How do I register and sign in to MantaProxy?
Open the official registration page with an email you can access, or sign in if you already have an account. Enter email and password, read and confirm the agreements as prompted, then submit. Check the registration result before proceeding; complete any additional verification shown by the page.
What are the password requirements, and is a referral code required?
The current form requires at least 8 characters with letters and numbers; the referral code is optional. Leave the code blank if you do not have one. Follow field validation messages and check typing mode, case and extra spaces if the password is rejected.
Can I sign in with Google?
Yes. Choose the Google sign-in option on the login panel. Follow Google and the page instructions. If you originally used Google, try the same method first. The same email address alone is not proof that password sign-in automatically links to the original account.
What if my email or password is rejected?
Check the email, password and original sign-in method before retrying. Use the registration email and check case, typing mode and spaces. Use Forgot password if needed, or try Google if that was the original method. Save the error and time for support if it continues.
How do I recover a forgotten website password?
Choose Forgot password on the official login page and reset through your registration email. Follow the steps below. This resets the website password; proxy usernames and passwords come separately from the corresponding resource.
- Open the official login page and choose Forgot password.
- Enter the registration email and request the code as prompted.
- Enter the 6-digit code and a compliant new login password, then confirm the reset.
- After the page confirms success, return to sign-in and use the new password.
What should I check if an email code does not arrive?
Check the email address first, then spam folders and mail filtering. Review other inbox categories and corporate filtering. Wait according to the button state before requesting again rather than sending repeatedly. If it still does not arrive, give support the purpose, time and message without sharing codes or passwords.
What if the verification code is invalid or verification fails?
Check the code for this operation against the format and status shown on the page. Password recovery currently asks for 6 digits; avoid missing characters and spaces. Other flows follow their own page. If you requested another code, check the current email before entering it. Send a redacted error screenshot if it still fails.
My email is already registered. Do I need another account?
No. Try signing in to the existing account first. Recover its password if needed, or use Google if that was your original method. Ask support to verify ownership if you cannot identify the account or access the original email, rather than repeatedly registering to recover orders.
Why are my purchased proxies or balance missing after sign-in?
First confirm that you are signed in to the account used for the purchase or top-up. Compare the registration email, sign-in method and transaction records, then order status. Clear list search and filters and check pages. Give support the order reference and message if still missing; whether sign-in methods share an account needs confirmation from the actual records.
How should I use my account and stay-signed-in option safely?
Keep credentials private and use persistent sign-in only on your own trusted device. Avoid the 30-day option on shared or public devices and sign out afterwards. Website and proxy passwords serve different purposes; keep both out of public screenshots, shared files and messages. Support checks do not require passwords or verification codes.
How do I contact support, and what should I provide?
support@mantaproxy.com · Telegram
You can contact us by support email or Telegram. Identify the issue as account, order or connection related, then provide the details below. Use official contact information and hide passwords, codes, proxy authentication and unrelated payment data in screenshots or logs.
- Issue type, time and time zone, and full error text.
- Steps, operating system, browser or client name and version.
- For orders or resources, the relevant reference; for account issues, explain the registration email and sign-in method through the official channel.
- Redacted screenshots and checks already attempted.
How do I follow up, and when should I expect a reply?
Keep the conversation together and add new results through the original channel. Retain and quote any issue reference you receive, including attempted steps and changed symptoms. Reply and resolution times depend on the published service arrangements and required verification. We will explain any additional information needed; passwords and codes are not required.
For full instructions, continue with: Registration and login · Connection troubleshooting · Purchases, payments and expiry.