These answers cover common questions from a first purchase to later renewals. Check the order and transaction records before reviewing the resource result so each payment is easier to understand.
Where can I buy proxies, and how do I place an order?
Sign in and open Buy proxies in the dashboard. Select region, type, duration and quantity, review the order and pay. Once complete, find the resources in Static proxy management. If you are still choosing, read Products and IP resources and the product selection guide.
What should I check before paying?
Check the resource configuration, total and automatic renewal setting before submitting. Use the checklist below. For renewal, also verify the existing resources and estimated new expiry so a new purchase is not mistaken for renewal.
- Resource configuration: country or region, type, IP count and duration.
- Payment: channel, offers or fees, final amount and currency.
- Renewal targets: correct existing resources and expected new expiry.
- Subscription: the automatic renewal switch matches your plans.
Which payment methods can I use for purchases and renewals?
Purchases and renewals offer wallet balance, Alipay, PayPal and USDT, subject to the options at the current checkout. Top-up offers Alipay, PayPal and USDT. Check available wallet funds before using the balance, or follow the payment page for the external channel you select.
Does a successful top-up automatically buy proxies?
No. A top-up adds account funds; a purchase or renewal needs a separate order. After topping up, return to the purchase page or renew existing resources in management. The finance center separates Account top-ups and Proxy spending to help you check how funds were used.
I paid, but the order is processing or resources are missing. What next?
Check the existing transaction before paying again. Compare the payment channel record with the dashboard using the checklist below. If unclear, send support the order reference, payment time, channel, amount and message. Include the TxID for USDT where relevant.
- Confirm the signed-in account and locate the transaction reference and payment record.
- Distinguish top-up, purchase and renewal, and check the matching operation’s status.
- For purchases, check the list, clear filters and review pages; for renewals, check the original resource expiry.
- Keep pending records. If the result is unclear, ask support before submitting again.
Why does the checkout total or wallet credit differ from my expectation?
Distinguish the amount due from the amount credited to your wallet, then review the breakdown. Purchase totals depend on region, product, quantity, duration and offers. Top-ups also show principal, channel fee and actual credit. Currency, conversion and fees follow this checkout; a starting unit price is not the full order total.
Can I pay with USDT, and what should I check?
Yes. Purchase and renewal offer USDT (TRC20). Top-up also offers USDT. Check the current payment page’s currency, network, address, amount and validity period. Keep the order reference and transaction hash (TxID), then check the dashboard. Review pending records before sending again.
Where can I find a receipt or request an invoice?
Find transaction receipts in the finance center; contact support to arrange an invoice. Locate the transaction under Billing management and use View receipt, or export records for reconciliation. Invoice type, eligibility and required details need separate confirmation; a receipt is not an already issued invoice.
How do I renew an IP I want to keep using?
To extend existing resources, choose renewal in Static proxy management. Use Renew on one row, or select several and use Bulk renewal duration. Review IPs, count, period, estimated new expiry and amount, then verify the result in the list. A new purchase adds resources rather than extending the original IP.
How does automatic renewal charge, and what happens if I disable it?
With automatic subscription enabled, renewal charges the account balance before expiry under the displayed rules. Maintain sufficient funds and check the renewal transaction and new expiry. Disabling it stops service at expiry, so renew manually beforehand if needed. A one-time Alipay, PayPal or USDT payment does not mean future automatic charges through that external channel.
Can an expired proxy be recovered with the same IP?
Check whether renewal is still available, then ask support whether the original IP can be retained. Recovery depends on the resource’s current state. There is no guaranteed fixed grace period or recovery of the same IP. Renew before expiry and verify the result rather than relying only on the automatic subscription switch.
What if I chose the wrong specification or need a change or refund?
Contact us with the order reference and the change you need to confirm available options. Before payment, return to adjust the configuration. After payment or allocation, changes, refunds and processing depend on that order and the applicable rules. Explain the purchase, issue and desired outcome; hide passwords, codes and unrelated payment account details in evidence.
For full instructions, continue with: Purchasing products · Payment methods and billing rules · Proxy management.